Qatar airways Passinger service
 

Greetings,
I'm a frequent flyer for Qatar airways since long time, Emirates, and
British airways but we had a bad experience on the 18th June 2012 from Doha
to Bahrain flight QR 158, ETKT 157-2311706785.



I'm traveling since 20 years, but this is the first time I had a flight
cancellation! Our flight QR 158 was at 19:25pm, when we arrived to the
check-in counter at 16:40pm, the QA staff informed us that our flight is
cancelled! And your flight will be at 21:30pm (QA 156)!



For Qatar airways or QA staff it is maybe easy to inform us on the spot
without considering the impact on us, since we are 7 passengers (2 Adults, 4
children, and 1 enfant)!!!. Without any earlier notification for the flight
cancellation? Which we can stayed at our Hotel to avoid the hassle & trouble
we went through that day!



I'm really disappointed with quality of service!

I think this will be my last flight with Qatar Airways because of this
experience and this is the only thing I can do from my side to feel that the
cost/compensate of my family tickets is not worth it.

Regards,
Hisham

Qatar Airways - Terrible Customer Service
 

I don't blame you Hisham. I flew with Qatar for the first time two months ago from Singapore to Paris and experienced terrible problems with them, especially with their lack of customer service and problematic on-line check-in system and the worst thing is that they were completely indifferent and did not even acknowledge any of the problems when I raised the issue with the Customer Relations Department.

I will never fly with them again and they have been added to our Company's black list.