Writing a Letter of Complaint to Delta Air Lines
 

Delta Customer Commitment Plan

Address your letter to:

DELTA AIR LINES
Ms. Daiquiri Gleaves
General Manager, Customer Care
P.O. Box 20980
Atlanta, GA 30320-2980
USA

Telephone number: (404) 715-1402

You can also e-mail Delta via this link: http://www.delta.com/emailus/servlet/EmailUs?cmd=go

Can someone post some items that should/should not be included in the letter for optimum results?

I know that with some companies if you mention a particular item, the complaint is automatically flagged for a certain response or if you complain about something else, they will simply discard your letter.