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-   -   Allegiant's incompetence (https://www.AirlineComplaints.org/showthread.php?t=11048)

harrietalden Nov 28, 2012 7:19 PM
Allegiant's incompetence
 
My wife and granddaughter are scheduled to fly tomorrow, 11/29. For the past three days the following has occurred:

Phone calls to the airline has been answered with a recording stating that they are too busy to answer their phones;

Emails to the airline have gone unanswered;

Live online chat does not work.

Today, 11/28, when my wife tried to check-iin with her confirmation number at 11:30 am for an 8:55 am flight on 11/29, the reply she received was "You can only check-in between 24 hours and 60 minutes before yoiur flight.

Allegiant is inexpensive - I guess they believe that they can ignore even a semblance of customer service.

A320FAN Nov 28, 2012 10:19 PM
Quote:
Originally Posted by harrietalden (Post 28172)
My wife and granddaughter are scheduled to fly tomorrow, 11/29. For the past three days the following has occurred:

Phone calls to the airline has been answered with a recording stating that they are too busy to answer their phones;

Emails to the airline have gone unanswered;

Live online chat does not work.

Today, 11/28, when my wife tried to check-iin with her confirmation number at 11:30 am for an 8:55 am flight on 11/29, the reply she received was "You can only check-in between 24 hours and 60 minutes before yoiur flight.

Allegiant is inexpensive - I guess they believe that they can ignore even a semblance of customer service.
It also sounds like their IT department was doing some updates on their res system and other things. I do not see any kind of details except that you had some issues checking in.

MNSIU Dec 18, 2012 4:43 PM
Alligent lands at wrong airport
 
I agree! They make it almost impossible to contact them. Most of what you find out is that there is no menu for your particular question/complaint, hence you can go no further. I could only find one number to contact for a live voice. During the 15 min. wait for a live person they try and get you back to their web site where you started. I was over charged and wanted a credit back to my credit card. I was told that Alligent does not give back refunds, only credit. Now I have to use Alligent again to get my over charge back. Besides landing at the wrong airport they have very bad customer service! Don't use them!

pattis Dec 19, 2012 2:04 AM
Seriously?? What was your routing? Did they make a stop because of weather or a medical emergancy? I know they have phone issues, but there must be a reason they landed at a different airport.


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