Avoid Philadelphia - No Customer Service
 

I departed Orlando Florida on Nov 27, 2012, on a late departure on flight 1608. During the entire flight there was constant noise of a fan that made me think perhaps I would lose some hearing ability during the flight. The individuals behind me at one point asked the stewards what the captain was saying on the intercom system as we could not hear the messages and perhaps it was about the delay and travel time. The stewards said repeatedly that all the captain was saying was keep on your seat belt. Since they could not hear the announcements either, they obviously did not want to take the time to find out what was actually being announced. I was concerned about making the connecting flight and would have liked to know what was being announced.

When we landed I realized we had time to make the connecting flight if we ran. No one approached us during the flight to talk about our connecting flight and the only mention made was to see an agent when we departed. I saw someone at the end of exit walkway and they gave me a boarding pass. Since I already had a boarding pass, and since we were in a hurry, I asked the agent what direction to go, and did not look at the paperwork he handed me. He did not explain that they had cancelled my connecting flight and placed us on a plane leaving at 925 pm the following day. In response to my question, he said the end of the hallway and right. My daughter (who was ill with a bad sinus infection) and I took off running for Terminal F. My daughter later told me that the luggage was leaving the plane before we did. There had been no attempt to let the passengers with connecting flights off the plane first. When we arrived at gate at Terminal F the plane was still there and we had 3 minutes to spare. The gate agent would not stop doing her paperwork to talk to us. I finally asked her about boarding the plane and without even looking up from her paperwork she said flight was closed, “nothing to be done”, look at what I got from agent at other flight. I asked about luggage and was told it was probably at baggage claim. The agent would be perfectly cast in any future Disney movie requiring an evil women, such as Cruella Deville or the wicked stepmother in Cinderella. She would be perfect for these type roles. All she cared about was getting her paperwork done so she could be off her shift regardless of any need of her customer.

We ran down to baggage claim in Terminal F as I could not remember what terminal we arrived at in Philadelphia. That individual said he was leaving his shift in 20 minutes and would not be waiting on any baggage to arrive. He did finally look up our luggage information and told me it was on its way to Harrisburg. So our luggage made the connecting flight, but they would not let us try to make the flight and changed our flight information without my knowledge or consent.

There was some type of pink flyer attached to the new boarding pass that had us leaving the following evening at 9:25. With a sick daughter and no one available to provide assistance of any type in Terminal F, I called my husband and he drove from Harrisburg to Philadelphia to pick us up and take us home.

I will never fly US Airways again. Instead I will go ahead and drive to Philadelphia and use another airline. I would encourage Disney to not use US Airways when they serve as a travel agent. It was such a shock being treated with so little respect after having a magical time in Walt Disney World.