American Airlines and Iberia: new scheme for getting money from passengers?
 

Hi, maybe you guys can help me out:
I had bought a round ticket to travel Iberia, which allows 2 pieces of luggage. When coming back, I found out that the trip would be operated by American Airlines instead of Iberia. Amerian Airlines allows only 1 piece of luggage and because of that I had to pay for extra luggage!
I felt like being conned. I buy something for fixed rules (2 pieces of luggage) and when I get there, it's something different (only 1 piece of luggage) and I have to pay extra. There's nothing one can do when in the airport going back with their luggage. :(
The attendant said I could try to claim for a refund when back home. I haven't been able to do that. I suppose I should complain with Iberia, but their page won't let me post my complaint: it says the 'status' field should not be left blank, but there is no 'status' field (I tried different browsers, ctrl+f, asked other people to feel the form for me... nothing).
Any advices?
Thanks in advance for your attention,
Elaine Hayashi

This is going to come down to the Terms and Conditions... It is a ridiculous anomaly that there is such a variation in the product offered within alliances. If your confirmation email specifies two pieces you will almost certainly prevail in small claims unless there is a prominent notice advising you on the code share there are different rules. You can complain to the aviation authority in Madrid...



Agencia Estatal de Seguridad Aérea.
de Calidad y Protección al Usuario.
Avda. General Perón 40, Acceso B, (Recepción planta 1a)
28020 MADRID

Tel.: + 34 91 396 82 10 http://www.seguridadaerea.es/