No one knows what they are doing
 

Our 7 day cruise started with AA. We got to the airport with plenty of time to make it through security and went to a self-check in kiosk and printed our luggage tags and our boarding passes. We then went to an agent, turns out he was a contractor of AA, and he tried to scan our bag and it errored out and he said it was because we were late to the airport, which we were not, and pulled our luggage tags off and tore up our boarding passes. He told us to speak to a AA agent and when we got to the counter and told her what happened, she said "I have told then 50 times not to do that" and asked us to point out the person who did it. That started 16 hours of flight delays and caused us to miss the cruise ship. Your agents were rude and flagged us as "late to airport" causing us to be at the bottom of standby, it took me about 10 gate changes to figure that out and get it fixed. We are very unhappy and spoke to many people about their experiences and they were very unhappy as well. I would like to speak to a company representative about this.