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-   -   Suggestion Connecting flight UA9920 7/31/13 (https://www.AirlineComplaints.org/showthread.php?t=11555)

AlKoralek Aug 14, 2013 12:17 AM

Connecting flight UA9920 7/31/13
 
As no seats available to fly direct from TXL to EWR on 7/31/13, United booked us on partner airline Brussels Air but in the cheapest class of ticket Light economy. Not only was our carry-on baggage allowance decreased from 8 to 6 kg., no service was afforded free. We could not even get a glass of water, we were told we were in the "pay" section.

At $1400 per ticket R/T, the least United could have done was book us as a regular Economy ticket, thereby allowing us 8 kg. carry-on and a glass of water.

jimworcs Aug 15, 2013 7:44 PM

You are entitled to compensation for ths downgrade. See my earlier post.


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