| hdou731 |
Jun 24, 2014 2:01 AM |
$700 to fly from PDX to SFO
I booked a round trip from PDX to SFO. I was initially to leave the 20th and return the 22nd. My mother had a seizure and ended up in the hospital so I needed to leave early. I called United and asked for a flight change. It was nearly $400 to change the flight so the agent just told me to buy another one trip ticket because it was cheaper. I did as a I was told and bought a one way ticket for the 18th. Of course since I was already in Cali I didn't use my ticket on the 20th. Once the 22nd arrived I went to the airport and was told that they had deleted my entire round trip ticket because I had not shown up for the first flight. They instead tell me in an extremely rude tone that I will have to pay $300 for the flight I already bought a ticket for. I had no other choice but to pay. The agent herself TOLD me to buy a ticket. This trip to SFO has cost me more than $700. I have never been treated with such disrespect, and I can not believe I was treated this way especially when It was the airlines fault. The woman did not tell me that if I had bought a one way I would not be able to use my return ticket but just encouraged me to do so resulting in me spending over $500 to take this trip. This is something that should NEVER be done to customers. I do not believe United realizes they are in the customer service industry. When I called them to complain, they merely told me they couldn't do anything and hung up. I have never been more disappointed in the state of any industry.
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