contacting american airlines
 

I am trying to contact american airlines for two days to get a refund due to emergency surgery and no one will answer the phones. with the problems they are having right now they should have a hand full of employees taking other calls from customers.:mad:

Good luck they suck !

Direct email contacts for American Airlines
 

retracted per request

best info ever. been trying for weeks to get service from AA and nothing. Been filling out forms faxing complaints and nothing. Emailed everyone on this list and had a voucher with 24 hours. BEST EVER

David,
Probably, u'll get the weirdest reply or u will get an automative return resposne. Expect the unexpected....or rather...dont expect anything
Goodluck mate

Honestly, the only way to get your money back is to write a complaint letter, go around their customer service department and write directly to a senior executive. Here are three tips that have helped us ensure that our letters got taken serious.

1. Address it – by name and title -- to the company’s top official. SOMEBODY (an assistant) will read it. If your complain has merit, it will usually be acted on. (This assumes the company cares; some companies don’t.)

2. Type it neatly. No handwritten letters. No e-mails.

3. Establish that you have a relationship with the company in the first sentence or two… and that the company “let you down.”

My name says it all.

Contact info
 

The best way to get a refund is to email or mail the ticket information to AA headquarters along with information about the surgery. It may take a few weeks but if the claim is legitimate, many people lie about circumstances, you should receive a refund, unless you have a nonrefundable ticket. I am not aware of a phone number that waits for passengers to call to ask for refunds. Here is a link

www.aa.com/customerrelations

I hope that helps.