Points stolen and not credited to partner program - EY451/11
 

Help needed. Booked a Sydney to London return in first class with Etihad in July and gave my Virgin Australia Velocity membership.
Return journey was credited into velocity as requested in booking, but outbound journey was credited into somebody's Etihadguest account.
I don't have an Ethadguest account so very perplexed.

I have contacted Etihadguest but i am not getting any response - suggestions welcome.
(INTR:28180524)

Hi bb-fireman,

Thank you for your email. We will check it out with our Etihad Guest team and they will be in touch with you accordingly. *JS

Thank you *JS. I'll inform everyone of my progress in one week's time. Hopefully I will be able to report some good news.

bb-fireman

I promised I would give everyone an update. It is with pleasure that after 4 months the matter has been resolved - kinda. The points for my outbound leg have been credited into my Velocity account as requested upon my booking.

I've no idea whose Etihad guest account they were posted into. I am also very concerned that this is the second time in four such trips that this has happened to me. There a serious breakdown happening somewhere that is really unfortunate, because dramas like this sour an otherwise memorable experience (the flight).

Anyway, thank you *JS for helping me get this resolved.