AirlineComplaints.org - Customer Service Poor response to complaint

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- - Customer Service Poor response to complaint (https://www.AirlineComplaints.org/showthread.php?t=12926)

manrosh

Nov 20, 2015 8:45 AM

Poor response to complaint

Despite lodging complaint with Etihad more than 3 months ago my complaint is yet to be resolved and numerous mails to Etihad Customer service feedback@etihad.ae no action taken and they are not even bothered to reply

Etihad Customer service s **K*

I would never travel ETihad again nor recommend any one

Etihad Representative

Nov 23, 2015 8:23 AM

Hi there, we are sorry to hear that. We would like to look into this for you but we need your email address to check for past interactions on our system. Please send us a Private Message with your personal information. Thank you *FT

jeritilley

Nov 30, 2015 10:30 PM

Etihad Customer 'service'

Not only is Etihad customer 'service' non-existent, they are actually agressive. They ended up blocking my email address (although they denied doing it), then blocked my Twitter account and even after all that, never resolved the problems.

Definitely a MINUS 5 star airline. Never again.

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