Etihad made my holiday trip horrible due to long delay
 

My flight journey from Toronto to India was really horrible with with 7 hours of flight delay and uncomfortable seats:mad:. I missed the domestic flight that I have booked in different airline due to the delay in flights:(. I have to buy a another flight ticket which was really expensive to bear. This caused alot of chaos,confusion and uncertainity in my journey plan:confused:. Etihad team members promised me to reimburse for the new flight tickets that caused due to delay by the Etihad flight. I thought that Etihad will kept their promise. It has been 1 month. I have not got any reply from them. I contacted them but they never responded to my emails! I think they have really poor customer service and could not able to keepup the promises:mad::mad:. I never had such a bad experience with any of the airline like Etihad:mad:. If you do care for your customers and if you want them to return back to you for the next time! TAKE CARE of your customers!!! (My Ref:423012)