Mr Sripada Ramarao
 

on 4th may,I had a booking by British airways BA0287 London to San fransisco at 14.05 arrived there by BA 0036 at 11.50.
Not even a complimentary glass of water was served during waiting,I had been provided with no wheel chair inspite of my advanced notice at the time of booking.when I asked the girl for wheel chair, she said it will take along time to get a wheel chair and time is too short for boarding( I was kept waiting and waiting before boarding).The girl who was to take me had taken me half the way,in London air port, and handed over my case to BA (probably som Alex)as she is employed by an agency,whose duty is up that point only.After that no body bothered about me,I had to find my wAY OUT TO BOARD THEplane,One of the BA employees misguided me to a wrong entrance of the plane(he was too busy),I had to find for myself the correct entry gate to the entrance of the plane.There is not even a my I help you man any where.All BA employees are too busy with their chores.Passnegers esp Asians with no London Air port experience had awful trouble,It was same expeirnce with several other Indian senior citizens who experienced the problem.Its a wonder how Heathrow air port doesnt haVE WHEEL CHAIRS FOR ELDERS FOR USE BY BA PASSENEGRRS.Will THE BA COMPENSATE ME FOR MY ORDEAL.WoRST STILL THEy DO NOT SHOW ANY EMAIL ADDRESS FOR MAKING A COMPLAINT..i ADVISE FELLOW SR CITIZENS TO THINK TWICE BEFOR BOOKING ON BA.There is not even a easy way to complain(good Idea to avoid complaints)
THANKING YOU
SripadaRamarao