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-   -   Customer Service Cebu Pacific flight 5J 647 aborted landing was force majeure (https://www.AirlineComplaints.org/showthread.php?t=13797)

Swedeflyer Apr 1, 2017 2:38 AM

Cebu Pacific flight 5J 647 aborted landing was force majeure
 
After the 1 hour flight from Manila to Puerto Princesa, the pilot aborted the landing and returned to Manila. According to the airline this happened due to "windy conditions" and claimed that was "force majeure", and they therefore have NO obligations towards the passangers. We were left to spend the night on the floor of Terminal 3 in Manila airport. Being put on a standby list for the next day.
I thought force majeure was something far more severe than windy conditions.
I have contacted the airline and they just repeat that they are following the law in the Philippines. Are they really doing that?

Sidewaysrob Apr 4, 2017 8:06 PM

This is what I found on the Government of the Philippines web site @ http://www.gov.ph/summary-of-the-rig...air-passengers

You should have been fed
You should have been put on another Airline if possible
You could have under the law demanded a refund or Boarded the flight after the delay

For more info refer to the Web site provided


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