Mishandled Baggage - Almost an Year - Stopped Responding to calls or Emails
 

I traveled to Singapore in last May. My baggage got severely damaged and I filed a complaint. I submitted all the documents, picture and the process was going good until the the airlines have agreed to reimburse some amount. I have given my bank details and the airlines told me that I should get the amount anytime.

Since then, they say some random reason and always say that the case is under processing. Now they stopped replying to my emails and calls.


FILE REFERENCE - SINEY10259/08JUN16/1553GMT
NAME - CHILAMKURTI/
TITLE/INITIALS - YC/
FLIGHT/DATE - AA4492/25MAY/EY102/25MAY/EY470/26MAY/
ROUTING - RDU /JFK /AUH /SIN
COLOUR/TYPE - RD22HWX
DAMAGE DETAILS 01- SIDE/ZIPPER
BAGGAGE DETAILS 01- DD-ZIPPER TORN


What the f-word is this??? Etihad airways is the worst airlines I've ever flown. Such a poor customer service. Highly frustrating.