check-in staff
 

VOLOTEA AIRLINE TICKET STATES "YOUR CHECKED-IN BAGGAGE ALLOWANCE IS 20 KG PER SUITCASE'' FOR FLIGHT ALICANTE-BORDEAUX VOL2429 ON 28 JULY, 2017. BOTH MY WIFES AND MY SUITCASE WERE WITHIN 20KG BUT WERE CHARGED 40 EUROS FOR EACH CASE, A TOTAL OF 80 EUROS. I WROTE TO THE AIRLINE AND THEIR REPLY IS: "Regarding your query, please be advised that checked-in baggages are not free and you always have to pay to embark them.'' THERE WAS NO MENTION OF A CHARGE FOR CHECKED-IN BAGGAGE.