Booking not confirmed , money deducted
 

Hello,
On the 4th of March, I had made a booking from Alitalia . I had paid the amount using my ABN Amro card through IDEAL. The money was deducted from my account, but I didnt get any confirmation message from the airlines. However, after few hours, I got my booking code, but on inquiring with them, I was told that the booking didnt happen and they didnt receive the money.
Now, my bank says that the money is sent and the airlines says that the money is not with them.
Thus, I am really worried where did my money go. According to my bank, the airlines should initiate the refund, but so far, I have got no information from them. Please look into the matter, so that I can get the refund as fast as possible
I attach the details required for this case.
I hereby give u all the details required

My booking code was : GGRWCC
SEPA iDEAL
IBAN: NL14RABO0155503219
BIC: RABONL2U
Naam: GlobalCollect
Omschrijving: 698801103879 00200
01867517935 NL-GGRWCC-2018030415
1604 ALITALIA.COM
Kenmerk: 04-03-2018 15:19 002000
1867517935