rude reps and supervisor
 

the phone customer servive reps dont listen always want it their way or the highway.if they are not getting their way they accuse you of threatning them they lie and are unethical. Keep you on hold for long long long long periods of time. other reps pretend to be supervisors and finally when you do get to a suppossedly supervisor, they are worst than the reps.
Its like a bunch of grapes when one is sower, the others are too.

Someone should make a recording
 

There are some states, New Jersey is one, where only ONE party to a phone conversation need be aware that the call is being recorded. Someone who lives in such a state should try recording a phone call to a reservation center, then post the audio recording onto a blog, or this site--if that's technically possible.

My "favorite" reservation center is United. Unless you are a triple Platnum member, you reach someone in India. They're about as polite as can be expected for an airline reservation center. However, the big problem is they don't speak English, and I don't speak Hindustani!

At least with Northwest, they opened a center in Iowa. So you can get verbally abused by someone who got tired of milking cows!

As much as the cabin service on Lufthansa ("LH") is good (even in coach), LH can be every bit as nasty on the phone as American Air.