paid more than we should have
 

reservation number KUNVTW

First we learned that all passengers first and surnames were swapped by the online booking system. Once we reported this, EgyptAir asked us to pay R 3300 to "correct" it.
We disagreed and disputed this via mail and verbal conversation, but were almost verbally blackmailed by Nilesh Jadav, Egypt Air Rosebank branch of South Africa:
"No payment, no re-issued tickets".

As not to jeopardize the journey and to avoid retaliation, eventually we paid.
Then Egypt Air used the ticket re-issuing process as an opportunity to collect another R 1345 "tax" from us. We requested an explanation which was not given to us in a satisfying, convincing sense making way.

On the 5th of August we send another mail with our view to:

webbookingsupport-za@egyptair.com
wecare@egyptair.com
johannesburg_res3@egyptair.com
johannesburg_res1@egyptair.com

With our mail from the 5th of August, Egypt Air has been given the opportunity to tell their side of the story in the mitigation process by close of business August 8th 2018. To much of a disappointment, this has not happened as yet.

We are claiming to be repaid for the additional "tax" charged R 1345 and R 3300 for the "name change services". In both cases we only have an acknowledgement of receipt of payment and not an invoice as it would be standard practice for additional services rendered.

The service received was experienced as incompetent, threatening and not welcoming at all, e.g. not client orientated.

we can be contacted in South Africa:

+27 83 441 2195
+27 72 602 9175

christa.feistel@gmail.com
michael.feistel@gmail.com