Very disappointed with Lufthansa
 

Hello,
On a Lufthansa flight from Frankfurt to Seattle (USA) on the
29th July, 2022.
I arrived in Seattle airport and waited for over 40 minutes
for my luggage, but nothing arrived. So I made my way to
the Lufthansa desk to enquire about my missing
luggage. A young woman there told me to fill out a form
online and I wasn’t given any other choice as about 15
other people were waiting behind me. I arrived a a friends
within two hours and I completed the Lufthansa lost
luggage form and sent it. I was chatting with a representative with Lufthansa online and I was advised to
replace essential clothing and keep it to only essential items.
So the next day I replaced a few items to the value of
$128 US dollars. I filled out all the information the customer
relations team asked for.
Flight number
Complaint ID number
Online booking number
Luggage claim number
Photographs of passport, flight numbers
receipt for items I replaced.
It was three and a half days before I received my
luggage.
I sent Lufthansa a few emails to the customer service
site and no reply or updates until the 8th September
2022. Lufthansa denied my luggage compensation
because I didn’t fill out the form at the airport when
I found out my luggage was missing. But I was not
given that opportunity and only to do it online.
I find this a total disgrace and manipulation.
Do they do this to all customers, so they cannot make
any claims. I have photos, emails from Lufthansa if
needed.
Anthony Crabtree
Customer ID: 36051251
Flight number: LH 0490
Flight date: 29th July 2022
Luggage claim number: LH 219496

Thank you