Vueling Flight Credit does not work
 

I received flight credit from Vueling for the reservation VGLHJJ.

I have followed recommend steps multiple times (which is all I get as a reply) but they do not work as per image in attachment.

I asked to be contacted multiple times: requestes sent on the 11, 13, 20 and 24th of April.
I called multiple times and used all the options available but still I wasn't able to talk to someone who could help, but rather pre- recorded voices with the same info that it is on the webpage.
I sent emails explaining this to this very same email but no reply on Vueling's side.
I wanted to use the flight credit to buy a ticket for the 13th of May and I couldn’t do it, I couldn’t reach Vueling.I had to buy a ticket to another day since the prices went up.Since this flight credit has not be working, Vueling can not solve it, I have been losing money and time over this it has no use for me. Thus I want to be reimbursed in euros to the same card I made the purchase.