EasyJet - Complaint Regarding Missed Flight EJU7646 Due to Poor Communication
 

On January 19th, my 11-year-old son and I missed flight EJU7646 due to a communication failure by EasyJet. I received an email informing me of a flight delay, which was also confirmed on Google Flights. However, the schedule was later reverted to the original time without any email notification.

I was at the airport more than three hours before the flight, but it only appeared on the screen at its original time, making it impossible for us to reach the gate on time.

This situation caused additional expenses, including the purchase of bus tickets for an overnight journey, totaling 100.97 EUR (receipts available if needed). We also endured emotional distress, especially given that I was traveling with a child. The communication from EasyJet regarding this flight was inadequate and unprofessional.

I request a minimum reimbursement for my flight with EasyJet.

Kind regards,

Sousa, Eduardo.

easyJet flight EUJ4645
 

Exactly the same thing happened to me today and I also got charged for another flight.

The flight was delayed and expected 50 minutes later than expected and whilst waiting for the flight the times changed. I then ran to the gate which had passport control attached as I was flying from CDG informed the airport attendant 3 times that I may miss my flight due to the time change. I was then called as a final call when passing the passport to arrive at the gate approximately 2 minutes later to be told the gates had closed.

The plane remained at the gate for another 15 minutes before leaving and I was told to book on another flight.

Very distressing and upsetting and I would also like compensation for the 130€ I had to pay to get on the next flight for this bad management.

I'm very sorry for the stressful situation you went through. I have no doubt that companies with little empathy for their customers, like EasyJet, will gradually lose their place in the market until they are replaced by others.
It's a low-cost airline that doesn't really care about situations like this. Everything ends up being a learning experience. As for me, I'd rather pay more to fly with another company than travel with them again. To this day, they still haven't responded to me.