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-   -   Customer Service Change flights - Get screwed (https://www.AirlineComplaints.org/showthread.php?t=2140)

edsnopse Aug 3, 2008 5:09 PM

Change flights - Get screwed
 
What US Airways fails to advertise when you cancel a trip is that:
1. If you buy a ticket of lower value, you lose the difference.
2. They will charge you a rebooking fee of $100+.
3. They will not take the rebooking fee out of the difference.
4. They will force you to rebook by phone and charge you $25.

Note that US Airways is so disorganized that if you call multiple times, you will get different answers. So call until you get the answer you want.


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