Writing a Letter of Complaint to Southwest Airlines
 

Southwest Airlines Customer Service Commitment

Address your letter to:

SOUTHWEST AIRLINES
Mr. Jim Ruppel
VP, Customer Relations/Rapid Rewards
P.O. Box 36647
Dallas, TX 75235-1647
USA

Telephone number: (214) 792-4223

1 855 234-4654 is new#
 

I called the number given in the post and recorded message gave this new number: 1 855 234-4654
This allows you to record a call back number, and the recording gives an estimate of how long their call back will be.