Jet Airways - bad flat maddening customer service
 

Flew to Bangkok from London, via Mumbai.

Check in staff were friendly but useless, I asked to (pay) and get an upgrade to Business Class as my assistant booked economy by mistake. Was told no seats left, all booked up.

When I boarded the plane I saw half business class was empty, which was annoying, but I thought I could get that sorted out. As I sat down in economy two guys who had been talking to the staff for a while managed to move from Economy to business.

I then expalined the situation and asked to do the same and was told it was 'impossible', even though I just saw two guys do it. I was told they'd already paid, clearly they hadn't as they wouldn't walk all the way through business into economy then turn around and go back.

I approached them after and was told that they were given a freebie, this really irritated me, I'd been willing to pay and was told imposible, these pair were given it for fricking free.

Then the meal came and my special order was not there, not a huge surprise.

When I got to Mumbai they didn't stamp my boarding pass or tell me where to go. Mumbai is a building site, so its hard to get around or know where you're going. WHen I finally stumbled upon the international transfers gate the armed guards stopped me and would not let me past due to the missing stamp. I was then taken into a nasty, dusty, smelly back office with armed guards and refused entry for nearly two hours whilst they tried to find someone from Jet to sort out the bloody problem.

I was then the last person to board the plane, explained what had happened and given no explanation or appology.

By now I am starting to think this airline sucks, they also got my meal wrong on this flight too.

Finally, the plane arrived in Bangkok an hour and a half late, so I missed the car that was sent to pick me up.

I then emailed their customer service and this really took the buscuit.

You know when someone is saying all the right 'customer service' things, but actually you get the impression they couldn't give a sh*t.

I asked for an upgrade to business class and offered to pay, but expected a discount and was refused. THey offered me a tiny 'voucher' for next time I travel.

Its insainly annoying that their version of an appology is to give you a discount to trying and get you to spend MORE money with them.

I have read some positive reviews of this airline, so I guess they don't always get it wrong. My experience was terrible and I won't be flying with them again and advise you to look else where too. The tickets are cheap for a reason.