Spirit Airlines
 

I purchased a ticket on spirit through aol travel. When I attempted to pick a seat, I was locked out of the process by Spirit. They said, since I purchased through a "travel agent" i would not be allowed to choose a seat in advance. I would have to go to the airport. The customer service center is located in Manilla, The Philipines. They suggested I go to the airport in advance and choose a seat. I had over two weeks before my flight but I was so concerned that I might get stuck in a middle seat. I went to the airport only to be told that I couldn't get a seat assignment until the day of the flight. Now I'm totally frustrated. I decided to cancel this flight and re-book through the website. Now I'm told that there would be a 70 dollar change fee, even though it would be the exact same itinerary. So i changed my plans completly. Pay for a new flight. Customer service tells me I had to accept a voucher for my original flight. I understand that there is a no refund policy and I pay seperately for my new flight and bank the voucher for future travel. Now I'm attempting to use the voucher and they want a 70 dollar voucher usage fee!!!! That's the same 70 dollars I didn't want to pay to change my original flight. No where on the website does it say that there is a 70 fee associated with the voucher system. It only says taxes and "fee". Somebody should file a class action suit against them. I wish I knew how. Anyway, beware of low super low fares with Spirit. You"ll pay plenty with blood, sweat and tears !!!!

And it ends up not being quite as cheap as it had seemed. I lost my rewards miles in one fell swoop since they said they changed credit card carriers. This company should be put out of business.

They are like travelling on a bus... why anyone uses them except students and backpackers I will never know... not worth the hassle.

Has anyone else experienced this problem with Spirit?
 

A few weeks ago i flew Spirit Air from Atlantic City to West Palm Beach> i had booked my flights online and i'm very careful about checking the info i enter. When i arrived at the airport to check in for my flight i was very surprised when they told me my flight was booked for the next week. Obviously i wasn't staying for another week so i had to pay to have it re-booked for that day. They charged me $193 for 5 minutes of work (and the flight was not full). On their website it says that they charge $115 to re-book online and $125 if re-booked at the gate. After numerous emails and a conversation with Spirit when i got home, i gave up on trying to figure out any of this and just accepted it. Needless to say, i won't fly Spirit again. My question is... Has anyone else experienced a situation like this with Spirit. I'm wondering if this isn't a scam to get additional revenue.

Do you have your email or a print out that shows proof that you actually booked the correct date and not the next week? If not, your probably screwed.

Spirit Airlines
 

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