bad attitude of customer representative
 

I lost my confirmation number and called 1-800-692-4410 asking for help around 6:00 pm ET on 4/22 2009. Customer representative whose last name is Lee refused to help me and had a very bad attitude. She told me that, “she does not want to talk to me any more and ask me not to bother her again” while I was asking her to transfer me to her supervisor. Then she just hanged up the phone call while I was talking. I do not consider her action as professional and very angry about this. I believe she is unqualified to be a customer representative and wish NWA to take some actions to prevent similar situations from happening in the future.
My problem was solved by another agent on the second day. It means my problem actually can be solved just she did not want to assist me.
I believe the female customer representative who can speak mandarin owes me an apology and I want to know the follow-up.
p.s. 1-800-692-4410 is specific for mandarin speakers. I believe it is very easy to find out who the representative is.

I am afraid you cannot be told what action that NWA took against the specific employee. They may be able to give you a generic statement that they have investigated your complaint and have taken the necessary action, but that is about the best you can expect. NWA are now part of Delta, so perhaps she has been through the Delta training and has be taught how to be obnoxious, rude and unhelpful in the traditional Delta manner.