lazy customer service-Robert Malillo
 

My wife and 12 yr. old child were returning from Las Vegas trip and returned rental car,got shuttled to terminal and check-in,for a flight that was to leave @2:50, @2:08 and we are told we are to late and should be there 2 45 mins. before. Robert Malillo acts extremely rude and informs us we are too late and cannot get on w/bags and proceeds to look for other flights,as he continues to tell us He cannot get us on. We were unfortunately late here in Houston @ 20 mins. before and they tells we will not miss our flight,but, our bags might and they put a rush order and got it done including bags. You are telling me that in Vegas they cannot make a few mins., or rather ,Robert Malillo does not want to bother and give actual CUSTOMER SERVICE @ VEGAS! So, he books a 1:05 a.m. flight Thanks Robert Malillo Jimmy ct8xxm reservation

i am sorry that you didnt make your flight

however the airline was not doing anything wrong and they were following their policies

you were late and even though it was only a few mins it still makes a big difference, you were late so that is your responsibility

sorry

Cutoff time to check-in with baggage @LAS is 45 minutes. By your timeline they presented themselves @the counter only 42 minutes prior to departure. LAS, even with the recent decline in leisure travel, is still a busy airport. Check-in and security lines can be long and there are many infrequent travelers who can slow things down consideraly. I agree with what the agent told your wife. At leat in LAS arriving @the airport 2.5-3 hours early is a good idea. At least you can play the slots once youv've cleared security!