RUDE, RUDE, RUDE Electronic Help Desk!
 

I contacted the electronic help desk for assistance and the first guy, (Black) hung up on me because he became frustrated when I wouldn't jump at his commands. Of course he probably posted negative comments under my name as AIRLINE employees do this and taint you. I have the conversation recorded if there is any doubt.

I called back and encountered a woman who was just as nasty and would not help me purchase a ticket. She wanted to charge me for the help. When I asked for a supervisor, she said she was it.

Last year, I had the same computer problem and they acknowledged that it was their system. At that time I had a very nice lady who was willing to help me.

I am so fed up with Continental and their Nasty, disgusting, vulgar mannerless employees.

Wow dude. You've just lost all credibility and respect from me.

I've had nothing but excellent service from CO's electronic help desk. As a matter of fact they've been able to help me out when the elite line couldn't.

Too bad you showed your @$$ by posting your racist bull$#?! here. Good bye!

racism is sad human behavior
 

txchampaign: so what color was the lady who did not help you? what color was the nice agent who did help you last year? I think your biased attitude probably causes many in the service industry to not treat you well. I am going to give you a nickel's worth of free advice. Let go of the hate. It is not worth it.

dude whats with your comments? race shouldnt make any difference and doesnt, you prob went into it thinkin sum whacked up craap and didnt get what you wanted coz you are an ignorant person

and i hope airlines and others see the way you talk about others that you dont know about, than they would see that you are a hazard, unpleasant and other things

hopefully you wont be so steriotypical than

sry that post just kinda ticked me off

I'll second that!

Wow so over the phone how did you know the person was black??? Yea you pretty much lost all cred on this site. create a new name and try to come across as not being a rascist.

I am a linguist as well as in another other profession. I guess, I should not have included that in my sentence, but I did soley if the consumer service from continental was reading this and he could be identified.

P.S. I didn't ask for any advice or support. I posted so I could vent about the problem.

than you still hav a problem if you said that to help continental identify the representative, unless there are only 3 people, 1 african american, 1 nice woman, and 1 "rude" woman, yea get your facts straight, there is no reason or use to have identified people that way, and how do you know he was "black"?

i dont think anyone should support you in the way you talk about others and everyones advice would be for you to use some kind of sensitivity and not be so steriotypical

so come back when you have something nice to say n have a positive outlook

Hey when did "rude" and "nice" become a race, sir linguist? And as for support and advice... i didn't see anyone give you any. But what's funny is that you say yea.... that narrows down the playing field...

The "race card" as a smoke screen
 

Obviously, next time, "txchampaign" will try to get the person's name, or employee number, rather than speculating on their ethnic background. Really, the kind of reasoning displayed here could be carried to the next absurd level: So a lot of us (myself included) are "racists" because we have a problem with United, and other businesses, outsourcing their call centers to India? The fact that I, and many others, can't speak Hindustani doesn't count??

Recording calls to the airlines is an excellent idea. Some states DO allow recording of phone calls as long as, at least, ONE of the participants (which can include the one doing the recording) are aware the call is being recorded. Besides, the airlines record their end of the phone call anyway. A practical advantage might be in small claims court--if the judge allows it--when erroneous information is provided which leads to unnecessary pay-outs on the part of the customer. Having the reservation record noted, as to what information is provided, has a major flaw--honesty. If the record is noted at all will the information, really, reflect what was said? Finally someone should post "the best of..." airline call center conversations. Maybe we might find-out these calls centers are NOT staffed by little angels who are being relentlessly bullied by mean, nasty customers.

This is the same idiot who thinks the airline and the flight attendants are crazy because they are asked to put their trash in the garbage.
Once again you comments are off the wall.
You are running out of airlines to fly on.