| Delta Victim |
Jan 24, 2008 4:02 PM |
Delta Gives False Updated Itinerary Info
In December 07, I was scheduled on a Delta flight from Boston to JFK. From JFK, I was to connect to an int'l flight. While I was waiting to board, Delta announced that there was an air traffic related delay due to stormy weather in the Midwest. ( How this effect BOS to JFK I do not know) The Gate agent announced all passengers with connecting flights should line up to receive their new connections due to delay. My international flight left at 5:30. With the delay, it would be impossible to make the flight. At the counter, the agent rudely informed me that my flight would leave at 7:30 so I had more than enough time. I corrected her and told her my connecting int'l flight would leave at 5:30 and I would not have enough time. The agent then printed an updated itinerary which indicated that my flight would leave at 7:30. I insisted that it was wrong, that I was told by my int'l airline that my flight would leave at 5:30. The agent rudely said step aside so I can help the next customer. Guess what? when I landed at JFK I missed my int'l flight; had no connecting flight; and had to spend the night in NYC -all courtesy of Delta. BTW, a large majority of passengers on my flight that day had similar problems - Thanks Delta. All Delta personnel that I had dealings with on this matter was nothing but rude and unhelpful. Don't fly Delta!
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