Unprofessional Customer Service Managers who are very rude and have no brains
 

Happened on 3/12/2010

Flight from PHL to EWR and EWR to Detroit

Return Schedule Detroit to PHL

Because of weather condition flight was cancelled. But I never got a call from Continental that flight was cancelled, When I called they did not have my reservation from PHL to EWR and before 2 hours of flight time I was put on hold for literally 1 hour 15 min.

CSR was very very rude and they were like ok take the train to Newark, we cannot help you!!!!!

I said well I can drive to Newark if you can get me flight back to Newark the next day and they say no we cannot do that.

I said then if I have to make my own plan for getting out to Newark to pick up my car then provide me a way to get here and they were like no we cannot do anything about it.

This is totally ridiculuous and disgusting. I do have managers name - it was Dony. And I am going to file this to consumerreports as well.

You are piece of **** Dony.

Did you have your reservation code? E-ticket number? Mileage number? Reservations can be brought up numerous ways. Even by a telephone number given when the original reservation was made. Sounds like a lack of effort on the part of the agent not being able to find it.

Exactly what is your complaint, that they couldn't find the res? What is it you're looking for to get reconciliation? You just kind of rant and don't say how you'd like to resolve it.

Also, if you do file with other agencies, you may want to clean up the language just a touch.