What Customer Service?
 

I am pregnant and had requested an aisle seat (easier access to the bathroom) with my original reservation (made 5 months prior to the flight). The agent in Seattle very condescendingly said that because I was not a "premier" mileage plus member, my requests don't matter. He was extremely rude and also said that the last few flights had been bumpy so I probably would not be able to get up anyway! A lady who had requested a window seat, but had an aisle seat offered to trade with me. The flight was smooth and I got up 3 times!