Connecting Seat Cancelled - Boarding Refused
 

I arrived at the gate A19 in Atlanta with a ticketed confirmed seat issued less than two hours earlier in Jacksonville, NC. My ticket was scanned and erred. Keep in mind the doors were not closed. The agent indicated I was cancelled and allowed standby passengers to board. I was told to go to customer service. I was later told by a passenger that witnessed this that another passenger in the same situation was allowed to board afterward. As it turns out, the plane left with available seats. I have also found out that the Delta system autoamtically cancels seats if it deems insufficient time between legs to make the connection. As a frequent traveller, I am horrified by this practice and further horrified by the gate agent's lack of knowledge and clear protocol to handle this when it occurs. I am a US Air Chairman and as a sky miles member for years and will share this experience with my network of road warriors unless there is a clear statement from Delta on the correct protocol in this situation with
consequences to gate agents who fail to follow this protocol.

What the heck is this?

Delta routinely treat their passengers shabbily. I am a bit shocked as a sky miles member for years that you have not noticed this!!

A US Air Chairman is the highest preferred status in US Air. To qualify you must accummulate 100,000 miles or 120 flight segments in the plan year. As a well experienced traveller I have not as yet encountered a system that will autmatically cancel a seat when the connection is deemed to close.
BTW-Poor service in the airline industry is the standard. Delta is particularly adept at meeting this standard.

Good grief Michael, if you are having to travel extensively on US Airways and DeltaI feel very sorry for you... either that or you are a glutton for punishment!