ATA Airlines
 

I bought 2 tickets from Houston to New York through Best Flights Australia in April 2007. These tickets cost me A$340.

Best Flights Australia issued paper tickets for the flight on August 29 2007.

In Houston a day before the flight I checked on the internet to see if the flight time had been changed.

To my dismay I couldn't find the flight number so I rang ATA.

I was told rather impolitely that my tickets had been cancelled and that the flight had been discontinued. She didn't even sorry sir.

I contacted Best Flights in Australia, they hadn't been informed about this flight being discontinued.

I had buy 2 new tickets (Continental but flown by Delta) on the internet. These cost me A$1350.

On returning to Australia I contacted Best Flights regarding a refund. I've been waiting 4 months for an answer.
Today I was informed by Best Flights that the tickets issued by ATA are unrefundable.

Is this typical of US airlines?

Has anyone else had this experience with ATA?

John