Name and Shame Airline Employees
 

One way we can address the imbalance of power between airline employees and their customers is to name and shame the culprits. I have noticed a few recent threads which do this.. so I thought it might be useful to start a new Thread.. with the name of each employee as the title and a brief description of why they should be in the Hall of Shame...

LURDEZ ADAME - CHECK IN SUPERVISIOR, NEWARK for CONTINENTAL
 

For a spiteful, nasty and hostile attitude towards a customer, and trying to rip them off....


http://www.airlinecomplaints.org/sho...rdez#post18415

Ron Forristal - Customer Service - Denver - Continental
 

For unhelpful and rude customer service to a stranded customer

http://www.airlinecomplaints.org/sho...ight=FORRISTAL

MS COX - LOST BAGS - NEWARK for AA
 

For nasty, hostile and vindictive behaviour towards a customer in need of support...


http://www.airlinecomplaints.org/sho...8551#post18551

Shakira - Flight Attendant - Air Tran
 

For exceeding her powers in true skynazi fashion, by grabbing a passengers camera and deleting the photographs he had taken on the airplane.

http://www.airlinecomplaints.org/sho...hlight=shakira

PHYLLIS - CUSTOMER SERVICES - NEWARK for Continental
 

In true "talk to the hand" hostility, failed to help and stranded elderly couple in Newark and for a total lack of compassion...

http://www.airlinecomplaints.org/sho...hlight=PHYLLIS

jim..it seems you have a thread all to yourself. :)

congrats to me for my 700th post.

Before you travel, check this list!
 

However I suspect these offenders have spread-around their anti-social personalities enough that they are now, conveniently, "forgetting" to wear their name tag, or they hide it behind a lapel or other article of clothing.

If they are, that is on the company then. The name tag is part of the uniform. I was told by management that if an employee is not in uniform, they are to be sent home until they are in uniform. As far as conveniently covering it up......all I can tell you is that the employees are aware that the name tag must be visible. Again, on the company if the employee is not following policy.

Lilleth - American Airlines - Baggage Handling - Dayton, Ohio
 

For a spectacular response to a customer, who asked how she knew the bag wasn't in Timbuktu....

The response was

"If the bag was sent to f***ing Timbuktu, then we'll know when f***ing Timbuktu enters it into the computer."


http://www.airlinecomplaints.org/showthread.php?t=7591

Karren M Fernandes - Delta Lack of Customer Care Co-ordinator
 

Karren Fernandes for telling a passenger that he had not paid a $150 fee, even though he had a receipt proving he had paid it. For failing to resolve the customer complaint first time and either...lying that she had checked the records, when she had not or for being incompetent.

http://www.airlinecomplaints.org/sho...ed=1#post18688

Ms Baludi - Air France - Istanbul
 

For services to skynazi standards of customer service....

http://www.airlinecomplaints.org/showthread.php?t=7845