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-   -   Reservations Impossible flight connection (https://www.AirlineComplaints.org/showthread.php?t=8271)

Ducati Jan 25, 2011 1:34 AM

Impossible flight connection
 
All Delta airline passengers need to pay close attention when Delta changes their itinerary. There are 4 of us traveling to Honduras. We are coming back March 1, 2011. Connecting thru Atlanta. Delta changed the itinerary to having only 1/2 hr. between flights. Not enough time to clear customs. They would have stranded us in Atlanta. Orbitz helped me to rearrange the flight but it ended up with us having to overnight in Salt Lake City. I contacted Delta and spoke with a gentleman in southern Africa. I was asking for vouchers for motel rooms for our 2 couples. He apologized and said there was nothing he could do. Delta seemed comfortable in putting us into an impossible situation without any responsibility. After reading other comments from passengers being put up in shoddy motels I think we will just stay in the airport overnight.

jimworcs Jan 25, 2011 7:45 AM

This is outrageous... I think Delta have a responsibility to accommodate you if they have changed the itinarary... I would pursue that further. I don't understand why anyone flies Delta internationally...they are appalling and very anti-customer.


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