Misleading Advertisiment
 

Last year while traveling I was approched at an aiport by a Spirit Kiosk person offering three free flights for signing up today. The offer was just for signing today. According to the lady I was getting 15,000 miles and a free membership for the $9.00 flights. Once I received the credit card I called and was told I only had two free flights. I question the person and was told that I only qualified for two free flight but according to the lady at the airport I qualified for three free flights. On 5/10/11 I called to use one of the free flights and was told that I only had a one way free flight and had to pay some fees to book the flight. I need some explanation from Spirit Airlines as to why they have people at the airports misleading people so they can business. I want the three free flight promised by your employees not a one way trip. Larry booked the one way flight and issued complaint #323723.

These schemes are a scam. You don't get anything for nothing... Especially from Spirit. You could try complaining to the office of the State Attorney General, but if I was you I would dump the card and just look for the best deal whenever you fly.

Your complaint needs to be directed to Barclay's Bank of Delaware, the issuer of the card. The airlines do not make up any of the terms and conditions of the card. The person who you encountered at the airport was neither an employee of the airline nor of the bank. These people hawking the cards at the airports are hired by a third party marketing company and should not be trusted to know every last detail of the terms of the card you are applying for.

The bottom line is when you signed the application whatever terms that were printed on that application are the terms you agreed to including how many "free" flights you would receive by signing up. It is upon you, legally, to read and understand exactly what it is you are signing. Perhaps the person at the airport was informing you of e legitimate promotion but the applications being handed out were outdated and did not reflect it. Perhaps, like many of these airline branded cards, there was a purchase requirement in order to receive the additional "free" flights?

My suggestion would be to write a letter directly to the bank. Tell them what you were told at the airport and what your expectations were. Honestly three free round trips just for signing up for a credit card seems too good to be true. I would have been skeptical from the get go. I am also suggesting you use your favorite search engine and check out what other consumers have said about this card and Spirit's program in general. There are not many flattering reviews out there.