They did it again - again. SIXTH CS problem with this one ticket purchase.
 

Just received an e-mail from the persons who are supposed to fly on the tickets I purchased for them. A Delta agent in Monrovia, Liberia made an appointment at the airport to resolve some of the issues regarding overbooking the flight and delaying the passengers for 3 days before they could come to America on their medical flight. The Delta agent did not show up for the meeting. The travelers were again inconvenienced because they had to drive more than an hour to get to the airport for their appointment. (An agent in town could/would not help the flyers and told them to resolve their problem at the airport.)

When will this nonsense end? I realize Corporate has no control over what their agents do, but when disappointments from across the country and even across the world continue to mount, I am sensing that there is a systemic problem that permeates all of Delta. In my heart I know this cannot be true, but right now I am one frustrated customer!

At this point have you considered calling Delta and copying in the CEO of Delta with regards to the possibility of just getting a credit/refund on these tickets and rebooking with South African Airways DKR-JNB-JFK/IAD and then United Airlines from IAD to your destination were they need to be.

I will be sending a message to Delta CEO, Richard Anderson, as well as Toby Broberg, Director of Customer Care, and Heidi Gould, Manager of Customer Care. Too late to cancel the flights. The guys are (hopefully) in the air as I write this. Thanks for the input. I'm on it.

Dan