Continental new policy
 

After a miserable trip through Houston with my family trying to get to our vacation destination, I wanted to make sure everyone out there was aware of how terrible continental has become as I did not know. Apparently it is now standard operating procedure not not help passengers get to there connecting continental flights. Do not believe them when you tell them you have concerns about a connecting flight you are promised carts to get you from one terminal to another. Also there is no communication between the gates and they will make no effort to help you. Gone are the days of a rep waiting for you to rush you to your connecting flight. It's Everyman for himself!

Hi,

I'm not sure I'm getting the idea. As I remembered it, there was never a policy nor SOP in a place that CO would "help passengers get to there connecting continental flights"..

Yes, depending on situation you may see an agent meet the late inbound aircraft and direct people to the correct gates for tight connections, but as I know it this was never a formal policy of CO.

Could there be better communication between gates? Absolutely.. However, I'd note that this does NOT include the idea of "why didn't they hold the flight for me/us?" as I do think that for the most part leaving on-time benefits far more people than it does disservice.

but again, that's an issue that's very driven by where you are.. If you're already on-board, seated and wondering "It's departure time, why aren't we going?" you're a fan of on-time departure .. by contrast if you're running to the gate, then you'd see it as 'why can't they just wait X more minutes?"