Delta Won't Address My Problem
 

My story is so unbelievable that I at times find it hard to believe that Delta could actually be so deceitful.

In October, I requested a status match to my American and Alaska elite. I explained that my travel for November was booked, but if approved, I would book the appropriate Delta flights Dec 1-Feb 29. I received a letter back confirming the match, but with no dates. I immediately wrote back confirming that it was 12/1-2/29.

When I didn't get a response to my email, I wrote again and then called right before I booked travel. I was assured my challenge dates were 12/1-2/29 and booked a dozen flights on Delta to make sure I had enough miles.

On January 29th, I checked into my flight to Colorado and saw that I had been upgraded on both legs. I packed accordingly, but when I got to the airport in the morning, my upgrade -- and my status -- was gone!!!

I have spent hours and hours calling and emailing Delta. They refuse to acknowledge they are capable of making a mistake. I have clearly showed them the emails and the phone call, and the fact that I booked dec-feb.

The response I continually get? "The computer says the status match is Octoner 30-January 30." there is no response to the email or phone conversation about the correct dates, or the fact that someone obviously put it in the computer wrong.

More than a week ago, the "executive" office said they didn't know what to do and were passing this to the status match dept. I have received no response. I am stuck with five more flights. I booked them under the promise that I would have status and am stuck.

I can't force Delta to live up to what they promised me, but I can do everything to let people know online, in social media and in my stories that they don't follow through on promises.