Screwed up name on reservation and CONTINENTAL REFUSES TO HELP
 

Wow, I had to google: "Continental Sucks" just so I could vent my frustration. Luckily I found this forum to vent my frustration.

I will admit, I screwed up, after 6 reservations for the same flight made for various family members I got my Sister's maiden name mixed up with her married name. She is Mexican and her ID is under her maiden name. A week later I realize the error and think that this shouldn't be too bad...

WRONG!

I have never met with such outright hostility from the get-go, I mean I understand customer service sucks as a job, but I spoke to two reps and a supervisor and all of them where incredibly aggressive. I was made to feel like an idiot for a simple error and even after I admitted my mistake I was reminded about it often.

After practically begging for a simple name change on an e-ticket for an hour, I was told that this was not possible and that my sister ticket would have to be re-bought in order for her to get on that plane with the rest of her family.
I did everything I could to be a nice customer, but I was the one being done the favor and if I didn't like it I could take my business elsewhere.

I apologize for the length of this post, as you can see it's my first and probably not my last.

It is nothing short of exploitation to punish customers for the slightest error, but is it sadly endemic in the industry. We really need far more regulation.