American Airlines Catch 22 Rules
 

Last August, my wife and I travelled to Honduras on a mixed business/pleasure trip. The last leg of the journey to San Pedro Sula was on American Airlines. We arrived but our luggage did not. We finally recieved it two weeks after we returned to the U.S. We had only the clothes on our backs and were forced to buy a few items for the pleasure portion of the trip (bathing suits, sandals, shirts, dresses, underwear, etc.). For the two of us, the cost was just over $300. Not a huge or unreasonable amount under the circumstances. We saved receipts and promptly filed a claim. It was rejected because the receipts were not "detailed and verifiable" whatever that means. Nothing was said at the time we dealt with the baggage claims people for AA in Honduras about the detail or verifiability of receipts. Now, from 2000 miles away, we are supposed to provide something that their agents on the ground in Honduras are unable or unwilling to do. I have been engaged in a lengthy exchange over the past 6 months to no avail. They simply do not care!

File this complaint with the DOT. This is unreasonable. You can only provide the rceipts you are guvempn. They are outrageous. If the DOT can't help, fil a small claims. You will win. They will cave in before the hearing.

Caqtch 22
 

Done the DOT thing. Still waiting for a response.