False Advertising/Bait & Switch
 

I just returned from a business trip to Las Vegas. Upon check-in a screen on the kiosk offered me to upgrade to First Class for $300 and I decided to treat myself to see what it was like. As I raced to the gate I realized that the boarding pass for the long first leg still showed seat 16D so I went to the gate agent to ask why. She said I only had a First Class seat on my final, short leg, not the 4 hour leg back to the east coast. I told her the kiosk did not specify that at all and she proceed to tell me she get's that complaint constantly. Upon returning home I wrote to customer service and they politely replied with "tough luck". I feel US Airways broke the law with this false advertising and I want to challenge them. Does anyone else have a similar story or any advice? Thank you.

I could easily be wrong, but this sounds like a good one for the Federal Trade Commission. You can easily file a complaint. Oh, and US Airways sucks. But you knew that already.

I feel that way too, thank you. I am looking for anyone else who has had this ruse pulled on them to help bolster my assertion.

Ticket change fees
 

Trying to figure out why US Airways tried to Charge me $800.00 to change a ticket and not $150.00?