What customer service?!
 

My Husband and I were booked for a vacation to Mexico on January 16 2012 to cancun mexico when we arrived at DTW airport to check in they denied my husband to check in saying that his passport had to be valid for 90 days after we returned home. His passport expired on February 21 2012 we were going to be back in the USA on January 21 2012 a five day vacation and the agents at Spirit check in were not allowing him to check in? isn't a passport valid until expiration date. Needless to say we got an expidited passport the next day for $170.00 and we were then allowed to board the plane a day later. After returning I knew that what they did was not right I even went on spirits website to use the link to check the documents after our return for his travel and of course it said the documents he had with the old passport expiration day was VALID for travel. I contacted spirit after investigation they fully admitted that they did make a MISTAKE and in order to make things right they were offering to pay for the passport and give us each a $100.00 voucher that had to be booked by April 2 2012. I was irrate at this offer $100.00 were are we giong to fly on that and I am not able to book by April we have no vacation weeks left for 2012 and there is no way I could book for 2013 now. After emails back and forth they (Spirit) were not going to change the date of the voucher said that was not possible, they were not going to pay for the 1.5 days lost at the resort and that the discussion was done! They informed me while I may not agree with them that this is how they handle all situations such as this, do they not realize the emotional distress they caused us? I keep on asking to speak to a supervisor I am told there is no one else to speak to? What kind of organization is this? I just do not understand this and I am not done fighting this issue with them
Any suggestions?

Spirit are not an easy airline to work with. You can try small claims court, as they have admitted liability by offering to pay for he passport. Make sure you have that in writing. You have to be realistic... put a fair value on the loss of one days holiday, plus the cost of he replacement passport... A bit for the inconvenience and file a claim for that. Make sure you have in wruting their admission that they were negligent and you can prove your actual costs as a result of their negligence. You should be aware that in most airlines terms and conditions are your agreement that they are not liable for your additional costs as a result oftheir failure to perform to contract. However, you may still prevail as they appear to have admitted negligence..it might be worth a punt.