AirlineComplaints.org - Customer Service Lies, lies, lies,

:mad:
SouthWest Airlines LIES to its customers!
NEVER again will I fly SWA. I was told by the higher ups VPS that they would give me a one-time refund for my ticket and now 6 months later I am still fighting to get my $104.00 back!
It’s nice to know that the VPS have no real pull in the company and that the customer services reps call all the shots around there.
Two weeks ago I was told the money would be back on my credit card and today I am told no refund is due to me so have a nice day and thank you for choosing to fly SWA.. WHAT A JOKE!
LIES,LIES, LIES!!!!
Thank goodness that I have other airlines to choose from when my friends and family travel BING I'm now free to move my business elsewhere!!