Miles
 

I laughed when I saw someone said they contacted Etihad by email. Do they really answer?Do they care?
I bought my tickets online through their frequent flyer page, been about 4 months and miles not appearing in my statement, sent lot of emails but no answer.

I agree :-)
 

Be prepared to wait - took me about 6 months and what felt like 100 emails to get a response - in anser to your questions:

Do they answer ? Eventually
Do they care? Absolutely not - how could they when treating a customer like that - oh and then they did it again to me - Deja Vu !!!

Look for other options sooms to be the only way. Damn never had any issues with Eva Air/Aer lingus/Quatar/Airfrance/Emirates/KLM.

In fairness Cassi seems to do great work in resolving loads of these issues in here so maybe this board is a miracle find for me - I'm keeping everything crossed !!!

wanna right you are. I like your discussion.
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