Complaint: Check-in / Boarding AirTran - will never fly again
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  #18  
Old Jul 23, 2009, 9:08 PM
justme justme is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Jul 2009
Location: ATL
Posts: 257
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Quote:
Originally Posted by Trvlr
bah humbug: Thanks for attempting to explain what transpired, however, your bias is glaringly apparent. You obviously did not read (as, IMHO, your status in the industry precludes you from recognizing the truth) the portion of my post where I personally witnessed every "requirement" you mention violated. FYI: Arbitrarily enforcing the "rules" for the benefit of fellow "airline employees" to the detriment of PAYING CUSTOMERS, is bad business and discriminatory, which in this this country, is not not only ignorant and unethical, but illegal.
Bah, you agreed with me on something else, I'm going to have to agree with you here. Quite simply put, there is a cut-off time for a reason. If gate agents allowed one person to get on after the 10 or 15 min cut-off, where do we draw the line then? 7 minutes? People would still miss and complain. 4 minutes? People would miss and complain, plus every flight would be late. Departure time is the time the AIRPLANE LEAVES THE GATE, not what time the boarding door is closed. Understandably you are upset that you watched the very "rule" that kept you off of your flight be violated twice more after your flight. The case may have been though that the passengers that were boarded after the cut-off time had been told, as I have on more than one occasion, there is a seat for you because someone did not show up, but we have to wait until the cut-off time to go down to the airplane to give them a chance to show up. Also, you say it is discriminitory to allow airline employees on an airplane you were late to. Doesn't matter why you were late, fact is, you were late and they were not. They very well could have paying passengers like yourself that missed a flight earlier in the day and had been there for hours just like you. There are many many reasons to let people on after the cut-off time, some legitimate, some not. It could have been for anything, and the fact is, you were not the agent working the flight, so you can only assume what happened. We all know what happens when you assume. I can't tell you how many times I have gone to the airport, sat there ALL DAY (12+ hours) and not gotten on a flight because late passengers just keep rolling over from one flight to the next. I know you're not going to like it, but I have no sympathy for you. Show up more than 40 min before your flight leaves.
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