Hours waiting for Delta 6375 at Laguardia
We booked a non-stop flight from Laguardia to Madison WI to attend a 3 day conference that started on Thursday - 10 family members traveling - one member is handicapped and traveling is difficult for him. We live in CT, booked a van to take us to airport, checked in, found a quiet corner to settle in to wait for the 2:45 flight. Flight was delayed till 4:45, when we inquired why could not be given an answer, at 4:45 flight was delayed again till 5:15. Boarding was not started for 5:15 departure till 5:30, we were taken by small bus to plane and then had to walk in down-pouring rain to plane. Once on plane we were told that plane was delayed because Laguardia had closed due to weather, and they were coming in from VA, had to land to refuel, then come to NY after airport reopened. We were also told that this plane had no air conditioning all day but once we got in the air we could have some air "movement" and the stewardess would be glad to bring us bags of ice to cool down. Plane pulled out but did not line up - just sat for 60 min - with no A/C or moving air. After 60 min we were told that we were going back -the crew had "timed out" and that possibly there would be another crew available. Once we got back in the gate we were told that this flight was cancelled, and that possibly they could get us on a flight the next day, arriving late on Friday. Because this would mean that we would miss 2 days of the conference we decided to go home, when we inquired about a refund, and some sort of transportation reimbursement to get home to CT - we were told "sorry, no this was weather related". After much discussion with a manager that I demanded be called to the gate we were given full reimbursements for our tickets and a paid van to take us home - ONLY because we were traveling with a handicapped member. I would like to be reimbursed for our van travel to Laguardia - does anyone know how I could go about asking for this? 12 hours after we left our house in CT we arrived home - information and service from Delta was VERY poor.
|