Thank you for your reply - we are not frequent air travelers because of my handicapped son. I understand about the timing out rule - and I am all in favor for it - I most certainly want the best possible trained and fresh crews in the air at all time. The things that I am most upset about are: 1. the lack of information all day - we were never told the delays were because of weather/closure of airport. 2. If the crew was so close to timing out (within 1 hour) why were we even allowed to board the plane? It was almost a 3 hour flight, even if we took off right away the crew would have timed out an hour after take off. We had non-refundable tickets - according to your reply I should consider myself very lucky that I received a full credit - again, thank you for your insight, it makes the missed trip a little easier to take.
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