I'm going to quote you, here:
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As the trip approaches we find that she needs to arrive in Miami to connect for Chile earlier in the day. Its cheaper to buy a new 1-way ticket than to change the existing round-trip ticket. We buy and pay $133 for the 1-way ticket.
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So instead of doing the right thing, they elected to pad their pockets and steal from a young person
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I understand that you used miles to secure the round trip ticket. I also understand that you then paid $133 for the one way ticket, instead of paying the change fee for your mileage ticket. Yet, you expected the reservation that she
didn't travel out on to be there when she returned. If you had miles you wanted to use for a ticket from your home to Miami, and the reservation agent said, "I'm sorry, but all the mileage seats that were available are all taken by people who have no intention of using them" what would you do? What would you say if you were trying to get home from Miami, and the reservation agent said "I see that Ms. Soandso never left home, so I doubt she'll be returning from somewhere she never went, BUT... I can't just cancel her reservation and give you the mileage fare! That wouldn't be fair to Ms. Soandso?" I don't think you'd be too happy. Everything is done for a reason.
Not to mention that you think American stole from your daughter. It sounds like
you were stealing from
American by buying the cheaper one-way ticket, rather than pay the change fee (like you should have done) for the mileage ticket you already had. You were working the system, which is exactly why airlines do what they did to your daughter's round-trip reservation. To prevent it. I know that is not what you want to hear, but unfortunately, the airlines are running a business, and trying to make money. They have to implement rules like this to protect their product. It's nothing personal.